HOW MUCH DOES SHIPPING COST?
We aim to provide our customers with the very best possible service and process and dispatch standard orders in 1-2 days. Parcels are sent via Royal Mail on a 2nd signed for service.
We do not charge extra for packaging and where possible we recycle all the packaging we receive… trying to do our bit for the environment.
*Please note prices quoted are within the UK only*
Our standard U.K delivery rates are
large letter £2.20
small parcel £3.95
over £30 is currently free Delivery
CAN I COLLECT MY ORDER?
Yes of course you can collect! If you wish to collect your order from Store, we currently have a pick up slot on Saturdays between 11am – 2pm .
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please send us an email. Please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.
If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund.
When we receive the product, we will refund the value of the purchased product, but not the original delivery cost.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.
You must pay for the delivery to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach us. Please ensure you pack the return safely to prevent any damage to the products or boxes.
How to return a product
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim.
It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.